Here's a helpful legend for easy reference of your average Spearhead ticket.
1. The unique ticket ID that's generated for each ticket. This is referenced on reports, communications and all ticket logs.
2. r
There are a few elements that may not appear on every ticket.
This exclamation mark icon may appear next to the site ID. This icon refers to a work site that was created during the ticket generation phase with a TBD tag. So this work site (at the time of the ticket's generation) was created with a tentative site name which may not be its official site name.
Next to the Date may be a Customer Signature icon, you may see this:
When this icon is on a ticket, it means that a customer signature is required for the ticket.
When it's grey, it means a signature has been collected and added to the activity log.
When it's red, it means a signature has not been collected. NOTE: This does not prevent an agent from submitting the ticket for review.
Additionally, you'll see colors surrounding the Ticket ID.
BLUE means a ticket is newly created and has no work in the activity log.
GREEN means a work has been added to the ticket's activity log.
PURPLE means a ticket has been submitted for review.
The background of the ticketcard also indicates one of two things:
A white background means the ticket is active in the workflow.
A greyed out background means the ticket has been approved, archived, or closed.
