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2.0 How to Add Agent to Agent Tiered Pricing

Learn how to add agent to the agent tiered pricing list from your backoffice role. 

1. From the nav menu, select Settings under Organization. 

organization ticket types

2. Using the middle menu, select Agent Tiers. 

agent middle

3. Select the tier to which you're going to assign the agent.

4. Select the Add Agent icon: 

add icon-1

5. From the dropdown, choose from the list of employees. 

6. Select the Effective Date field. 

7. Select the date. 

Note: Whatever tier you add the agent to can be concurrent by selecting the current date, retroactive by selecting a past date, or proactive by selecting a future date.