1. From the Nav menu, select the Customers under the Organization tab.
2. Choose the customer profile either from the list or using the search bar.
3. From the middle menu, choose Settings.
4. Move the toggle to Yes to require customer signatures for the organization.
5. Move the toggle to No so customer signatures aren't required for the organization.
7. Select Submit to apply the changes.
8. To apply the changes on a new ticket when creating the ticket, click this toggle:
9. This icon on the ticket preview indicates that a customer signature is required.
10. From the ticket, an agent can capture the representative's signature using the middle menu from the ticket details page.
11. Clicking the Start Signature Request button initiates the signature capture.