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How to Log an Expense on a Ticket

Follow these steps to log an expense for a ticket as an agent. 

Follow these step by step instructions to add mileage to a ticket. 

1. From your nav menu or your agent dashboard, select the ticket. 

2. Select the ticket from the list or use the search bar to find it. 

3. From the menu in the right hand corner, select the Add Expense icon. 

expense icon

4. Select from the dropdown for expense type. Use the toggle to dictate whether this expense is visible in the ticket report.

5. Add the amount of the expense. 

6. Select the date, use the date selector if it's not today's date. 

7. Use the attachment icons to attach any picture or receipts for this expense log. 

8. Select Submit to save the expense log to the ticket.