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How to Log an Expense on a Ticket

Follow these steps to log an expense for a ticket as an agent. 

Expenses can be food, parts, gas, anything an agent buys while on the job. 

1. From your nav menu or your agent dashboard, select the ticket. 

2. Select the ticket from the list or use the search bar to find it. 

3. From the menu in the right hand corner, select the Add Expense icon. 

expense to ticket

4. Select from the dropdown for expense type. Use the toggle to dictate whether this expense is visible in the ticket report.

5. Use the toggle to select whether the expense is included in the ticket report. 

reports yes reports no

6. Add the amount of the expense. 

7. Select the date field, use the date selector if it's not today's date. 

8. Use the attachment icons to attach any picture or receipts for this expense log. 

9. Select Submit to save the expense logs to the ticket.