How to Log Time on a Ticket - Agent

Travel: 

1. From Spearhead, select Tickets from the Nav Menu. 
2. Select the ticket to which you'd like to add travel time. 
3. From the middle menu, select the Add button: 
   
4. Select the "Add Travel" icon
   
5. Choose the date you started the travel by typing it or from the calendar.
6. Select the Departure Time. 
7. Type the departure time, choose it from the dropdown, or adjust the slider accordingly. 
8. Select the Departure Site field. 
9. Choose Home Base to indicate you left from your operational center or choose another location from the dropdown. 
10. Select the Arrival Date field. 
11. Choose the date you arrived and thus concluded the travel. 
12. Select the date of arrival. 
13. Select the Arrival time field. 
14. Click the date from the dropdown, type it, or adjust the slider accordingly to indicate when you arrived. 
15. Select the Arrival Site field. 
16. Choose the site from the arrival dropdown. 
17. Select the Mileage field. 
18. Type in the mileage required to get from Point A (departure site) to Point B (arrival site). 
19. Click Submit to log this travel for the ticket. 
20. Be sure to repeat the process for the inverse trip back. 

Labor: 

1. From Spearhead, select Tickets from the Nav Menu. 
2. Select the ticket to which you'd like to add labor time. 
3. From the middle menu, select the Add button: 
   
4. Select the "Add Labor" icon
   
5. Choose the date you began work. 
6. Select the Start Date field. 
7. Click the date you began work for this ticket. 
8. Select the Start Time field. 
9. Click the time you began work for this ticket or move the slider accordingly. 
10. Select the End Date. 
11. Click the date you concluded work for this ticket. 
12. Select the End Time field. 
13. Click the time you concluded work for this ticket or move the slider accordingly. 
14. Click Submit to add labor to this ticket.