Layout of a Spearhead Ticket
Tickets are a log of work performed by one or multiple agents for a task.
At the top of each ticket under a Spearhead user's ticket is this Nav bar for the ticket. This allows foe easy compartmentalization for the sorts of data that can be entered to a ticket.
Activity:
This is the summation of activity from users through the ticket life of the ticket from generation to review to approval.
Logs:
Work logged to a ticket including comments from the agents.
Mileage:
Collects all mileage logs from the ticket, including to and from the worksite.
Expenses:
Collects expenses attributed to the ticket.
Click on the TICKET to reveal expense data charted for that site.
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Use these data graphs to chart the labor and travel expenses through the life of that worksite.
Media:
View library of documents, pictures, and videos added to the ticket.
Forms:
View attachable forms the agents use or compile for the ticket.
Timesheet:
View timesheet data from each tech over the lifespan of the ticket.
Review:
Space and dialog box for the users to leave comments, reviewers to leave questions, and notes before approval.