Mileage is type of activity logged on Spearhead. It covers a field operator's trips to and from a work site. Whether that's from a different work site, the office, or their home, all the mileage getting to and from the organization's work site is reimbursed by the client's organization.
Mileage rates apply and are paid back to the tech in accordance with their organization's policies. Related travel expenses like gas and lodging incurred while traveling are treated as expenses and also logged in Spearhead.
Follow these step by step instructions to add mileage to a ticket.
1. From your nav menu or your agent dashboard, select the ticket.
2. From the menu in the right hand corner, select the travel icon.
3. If you've got labor already logged on the ticket, it appears in blue on the sliders so you can't make duplicative travel and labor logs.
4. Select the date of travel.
5. Select the Departure time using the slider or typing it manually.
6. Select the departure site field.
7. Select the departure site from the dropdown.
8. Select the Arrival Date.
9. Select the arrival time using the slider or typing it manually.
10. Select the Arrival Site field.
11. Select the arrival site from the dropdown.
12. Log the total mileage.
13. Include any additional details in the notes field or any additional attachments.
14. Click Submit to add to the ticket's activity log.