2.0 Reference Library
Learn what your Spearhead reference library is, how to add documents to it, and the best way to use it
Use your Reference Library to compile documents, videos, or images used to direct agents through their job execution. Include often-referenced plans, schematics, how-tos, job parameters, and attach them to a ticket type.
Every time a ticket is generated with that ticket type, these reference materials are attached for the agent's easy review and consultation.