Let's call this TICKET 1:
Let's break it down:
THIS is the unique ticket ID. This is referenced on reports, communications, and all ticket logs.
THIS is the name of the product or service that the ticket requires.
THIS is the customer nickname, the unique ID used for easy reference.
THIS is the Temporary Site ID where the work is performed.
THIS icon refers to a work site that was created during the ticket generation phase and has not been created as an official site of the customer.
THIS icon refers to the customer signature requirement on a ticket. When it's red, it means the work on the ticket required a signature and it hasn't been added to the ticket.
THIS date is the last date on which work was added to the ticket.
THIS refers to the assigned agent on the ticket.
Let's call this TICKET 2:
You'll notice a few differences.
The Site ID doesn't have the Exclamation mark icon, so this work site was created and added to the customer's profile, then a ticket was created.
The Customer Signature icon is grey, so the on-site customer signature was submitted successfully and attached to the activity log.
COLORS OF A TICKET
The background of a ticket means one of two things:
A white background means the ticket is active in the workflow.
A greyed out background means the ticket has been approved, archived, or closed.
The outlines of a ticket's ID tag also represent different things:
BLUE means a ticket is newly created and has no work in the activity log.
GREEN means a work has been added to the ticket's activity log:
PURPLE means a ticket has been submitted for review:
