Ticket types clarify your and every field agent's work flow. With helpful descriptions of jobs contained within the ticket type descriptor and the ability to assign common ticket types to check lists and reference materials.
Develop a hierarchal system of defined ticket types to add clean differentiations between tasks both for clarity and ease.
To generate a ticket type, log in with your backoffice role and navigate to your Organization Settings. From there, you can manage (create, edit, delete, etc.) ticket types that immediately populate into your ticket generation capabilities.
